Refund policy
Return and Refund Policy
Thank you for supporting our mission! As a 501(c)(3) nonprofit organization, every purchase you make directly contributes to our cause. We are committed to your satisfaction and appreciate your generosity.
Returns
If you are not completely satisfied with your purchase, we are here to help.
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have 30 days from the date of purchase to initiate a return.
- Exceptions: Certain items, such as perishable goods, customized products, and digital downloads, are non-returnable.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to reflect in your account.
- Partial Refunds: In some cases, only partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at contact page with details of the issue.
Shipping Costs
- Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Donations: Please note that any donations made to our organization are non-refundable as they are considered tax-deductible contributions to our mission.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at contact page. We are here to assist you and ensure your experience with us is positive.
Thank you for your support!